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We are an ISO 9002 : 1994 company, Certified by TUV Management Service GmbH for establishing and applying a quality system for Manufacture, Supply and Installation of Machinery for Coffee Processing as per Certificate number 12 100 13606 TMS Munich, 2001-02- 07 valid until December 14, 2003. This certification is next step in our quality management |
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As an ISO certificate
holder, we have implemented the following changes in our organisation |
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| The First
change is in terms of Approach The process approach is implemented as
it is the need of the times for which we have documented the key processes
in the way they are followed in the organisation |
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| I S O 9 0 0 2 C E R T I F I C A T E |
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T U V M A N A G E M E N T G m b H |
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The Second change is in bringing in a strong Customer Focus Business cannot grow without Customer
Focus. Traditionally no customer complaints are accepted as a measure
of customer satisfaction. We have established measures to assess customer
satisfaction. The more appropriate reliable feedback will enable us
to serve the customers better. |
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| The Third change is in bringing out Competence The specific requirement of competence
will give an overall picture of job description. This will further
add value to define profiles of critical positions and any deficiency
shall reflect training needs. It actually includes the HR function
of organization. |
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| The Last change is bringing in Improvement The non-conformance's in audit, product
rejections, and non-meeting of process objectives are treated as basis
of improvements. It gives positive focus to all the negative findings
and defines projects for improvements. |
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